2 HOUR DEPOSIT AND CANCELLATION POLICY:
We require a deposit equal to 2 hours of work for your crew in order to book you onto our busy schedule. If you cancel or reschedule your job within 36 hours of the start time, the deposit is non-refundable. If your move goes as planned, the 2 hour deposit is applied toward your total bill. Please be on time for your move. Your bill is calculated from the scheduled start time even if you are late showing up!
WEATHER DELAYS AND CALL OF DUTY:
Although we want to work as scheduled, sometimes the weather and other circumstances do not permit. We may cancel jobs that coincide with dangerous weather activity including, but not limited to Hurricane Warnings, Severe Weather Alerts, Tornado Warnings, Lightning, Torrential Rains, Flooding, High Winds, and any other declared State of Emergency that makes moving operations unsafe. If any of these conditions arise during your move, and cause a halt of moving operations, we remain on the clock for the delay. If we are forced to cancel or reschedule a move before the move starts due to a safety concern such as weather, your deposit will be returned to you.
Because our movers are all off-duty firemen, short delays happen from time to time due to large fires that interfere with shift changes at our various local departments. If there's a big fire in the metro area, or a big storm brewing, it may be difficult to stay on schedule. Thanks in advance for your understanding of this issue.
PIANOS AND POOL TABLES:
We have an added charge of $300 for any upright piano we move in addition to the regular hours of labor. We will add $300 to your bill if your move includes an upright piano. We do NOT move grand pianos, baby grand pianos or pool tables.
Your bill is calculated from the time we arrive at your starting address until the time we are done with your move. We charge an additional 1 hour in each direction if your move takes place entirely on the north shore of Lake Pontchartrain. We will go to Slidell, Mandeville, and Covington on the north shore.
We provide labor only to assist with your move. We may bring some tools and equipment, such as dollies and hand trucks, to make our job easier. We do not own or operate moving trucks, or moving equipment such as, but not limited to, fork lifts, scissor lifts, cranes, or any other devices provided by you. You are responsible for renting and driving your moving truck and/or moving equipment and you are responsible for providing any moving pads that are to be used. Most truck rental companies will rent moving pads to you for a small fee. We recommend U-Haul.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
On Time Movers may collect and use Users personal information for the following purposes:
- - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- - To improve our Site
We may use feedback you provide to improve our products and services.
- - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- - To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
On Time Movers
This document was last updated on January 02, 2014